Instructions on how to connect with Dr. Rockett
- Update your computer
- Download “Chrome” to use as your browser
- Check the speed of your internet to ensure you have optimal speed for video capability
To do this: Google, “How fast is my internet?” and you should see a “run speed test” button to push. Push the link and you should begin to see the checker doing its thing.
- Ensure your computer's camera and microphone can be accessed by therasoft.com and
therasoftonline.com.
- Clear your browsing history before clicking any links that Dr. Rockett sends.
- Use earbuds or earphones to improve the quality of sound
- Make sure you have privacy... no distractions, quiet room where you can speak freely
- Disconnect all other devices in your home from your WiFi, including phones (except your
computer of course). Doing so will improve the speed of your internet, and in turn, improve
the video quality
What to expect at the time of your appointment
You will receive a link in your email at the time of your appointment with Dr. Rockett. It is important that you do not click on this link before the exact time of your appointment. You do not need to enter the client portal; if you see this, you have clicked the wrong email link. Return to you email and look for an email that contains a join your session button. Clicking this button will bring you to the virtual room. You may be prompted to download zoom, and you should do that, if prompted. The type of connection that is established between yours and Dr. Rockett’s computer is double-end encrypted.